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Pylon is an AI-native support platform built for B2B companies that replaces legacy ticketing systems like Zendesk.
Raised $51M across disclosed rounds.[2][5]
Series B closed August 2025, led by Andreessen Horowitz.[1][2]
post-money valuation is not publicly disclosed.
Named investors include Andreessen Horowitz, Bain Capital Ventures, General Catalyst, Y Combinator, HorizonVC, Comma Capital.[2][3][4]
Marty Kausas, Co-Founder & CEO[6][7][8]
Robert Eng, Co-Founder[6][7][8]
Advith Chelikani, Co-Founder & CTO[6][7][8]
Fred Zhao, Head of Engineering[5][9]
Aditya Mehta, Head of Growth[5][9]
Jon Clark, Head of Support[5][9]
Calvin Cupino, Head of Revenue Operations[5][9]
Dan Guo
Jul 2026 · builtinsf.com
reported
Pylon is an AI-native support platform built for B2B companies that replaces legacy ticketing systems like Zendesk.
Ask for one referenceable production customer.
Not a recommendation. The first thing this ledger cannot answer.
Ava O'Neill, Founding Product Manager[5][9]
Wendy Vang, Head of Design[5][9]
Paul Luu, Founding Technical Recruiter[5][9]
Jennifer Zhang, Head of Engineering[5][9]
Max Spencer, Manager - New Business Sales[5][9]
Zendesk · zendesk.com · Pylon directly positions as a Zendesk alternative for B2B; over 150 customers have migrated from Zendesk to Pylon.[2][5]
Intercom · intercom.com · Pylon competes with Intercom in B2B support deals (seen in ~8.3% of Pylon's competitive deals) and customers have migrated from Intercom.[2][6]
Salesforce Service Cloud · salesforce.com · Pylon targets the same enterprise post-sales budget as Service Cloud; customers have migrated from Service Cloud to Pylon.[2][6]
The customer proof is company-sourced only. No independent source in this ledger confirms it.[2][3]
Ask for one referenceable production customer.
Not a recommendation. The first thing this ledger cannot answer.
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