Checked May 19 2026
PolyAI
PolyAI builds and deploys lifelike voice AI agents that handle inbound customer service calls at enterprise scale, serving industries including hospitality, financial services, healthcare, energy, and retail.
Source mix4 reported8 company3 data vendor4 unclassified
Evidence notes
Who uses it: Enterprise CX and contact-center budget owners—typically VP/C-level in operations, customer experience, or IT—at large brands in hospitality, banking, energy, healthcare, insurance, and retail.[6]+4Reported
Product: Enterprises configure agents through Agent Studio (no-code/low-code) or the Agent Development Kit (code-first, IDE-native); agents run on PolyAI's proprietary Raven LLM stack, integrate with CCaaS platforms (Genesys, Twilio, Five9, Amazon Connect), CRMs...