COLD START / catalog / c/decagonretrieved 2026-06-07T19:52 UTC · 27 sources read

Decagon

Decagon sells AI agents that handle end-to-end customer support interactions—resolving tickets, executing backend actions, and learning from feedback—for mid-market and enterprise consumer brands.

decagon.ai · San Francisco

CALL NO.CS·DECAGON·26

StageSeries DJanuary 2026[13]

Raised$481Mdisclosed rounds[13]

Headcount313as of Apr 2026[10]

Valuationnot publicly disclosedno source in ledger

Founded2023[10][5]

Money

Raised $481M across disclosed rounds.[13]

Series D closed January 2026.[13]

Round size, post-money valuation, and the full investor list are not publicly disclosed.

People

Jesse Zhang, CEO & Co-Founder[5][12]

Ashwin Sreenivas, Co-Founder[5][12]

Alan Yiu, VP Product[6][17][10]

Daniel C. Liem, Founder's Office (Strategy, BizOps, Corp Dev)[6][17][10]

Tara Roudi, Director, Agent Product Management[6][17][10]

Katie Coutermarsh, RVP, Strategic Accounts[6][17][10]

Kevin Doiron, Head of Talent Acquisition[6][17][10]

Ben Wallis, Director, Strategic Accounts[6][17][10]

Kevin Yang, Director, Agent Success[6][17][10]

Sarah Brady, Strategic Sales Director[6][17][10]

Signals

Apr 23 2026newsIntroducing automatic optimization and Root Cause Analysis | Decagon company claim, not independently confirmed[16]

Mar 9 2026newsIntroducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge | Decag. company claim, not independently confirmed[15]

Jan 28 2026fundingDecagon AI raises $250M at $4.5B valuation to scale AI concierge platform - SiliconANGLE[1][14]

Jan 28 2026fundingDecagon’s Valuation Triples to $4.5 Billion as it Ushers in the Age of AI Concierge company claim, not independently confirmed[11]

Comps

Zendesk · zendesk.com · Same buyer (support and operations leaders at mid-to-large enterprises), same budget line (contact-center software), and cited in Decagon's Series D announcement as a legacy system category that 53% of Decagon customers replaced—alongside IVRs and CRM-based...[23][24]

Kustomer · kustomer.com · Same buyer (CX leaders at consumer-facing brands in retail, fintech, and e-commerce), same workflow (omnichannel support automation), and listed as a direct alternative in 2026 tool-comparison sources covering Decagon.[24][25]

Forethought · forethought.ai · Same workflow (AI-driven ticket deflection and resolution for support teams), same buyer persona (support operations leaders), and listed alongside Decagon in 2026 AI customer service alternative comparisons.[24][25]

Intercom · intercom.com · Same buyer (CX/support leaders at digital-first companies), same workflow (automated ticket deflection across chat and email), and named as a primary incumbent alternative in the GTMLens $4.5B deep-dive on Decagon.[23]

Siena AI · siena.cx · Same product category (autonomous AI agents for customer support), same target buyer (digital-first consumer brands), and named as a comparable in 2026 AI customer service alternative roundups that include Decagon.[25]

Risk

The customer proof is company-sourced only. No independent source in this ledger confirms it.[7][10][11]

Next question

Ask for one referenceable production customer.

Not a recommendation. The first thing this ledger cannot answer.

Investor Lens

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